QFD-理论案例剖析.pptx

QFD-理论案例剖析 ObjectivesUpon completion of this chapter, students will:Understand what Quality Function Deployment (QFD) isUnderstand how QFD compares to other software development life cyclesBe able to identify the primary QFD tools and conceptsBe able to identify the QFD practices that might be useful in non-QFD working environments2 1. Introduction to QFD3 1(a) QFD - Definition4 1(a) QFD – Definition (Cont.)[ASI, 2000]5 1(b) QFD - Benefits[ASI, 2000]6 1(c) QFD - History7 1(d) Software Engineering Context8 1(e) Requirements Engineering Context9 2. QFD Life Cycle ConsiderationsQFD ProcessSQFD Process10 2(a) Traditional QFD Phases11 2(b) Adapting QFD to Software12 2(b) SQFD Process13 3. The House of Quality14 3(a) Customer Requirements15 3(b) Affinity and Tree Diagrams16 Exercise 1 – Affinity Workshop17 3(c) The Planning MatrixQuantifies Customer Requirements. Quantifies Perceptions of Existing Products. Allows adjustment based on design team. 18 Customer Satisfaction – existing products fulfilling specified requirements.Improvement Ratio = Planned Performance / Existing PerformanceSales Point – weight for marketabilityOverall Weighting = Importance Weighting x Improvement Ratio X Sales Point3(c) The Planning Matrix19 3(c) The Planning Matrix20 3(d) Technical RequirementsEngineering Characteristics, Voice of the Company.Identify Measurable Characteristics related to Customer Requirements.Direction of change included to lead to improvement of product performance.21 Critical Question:How significant is technical requirement A in satisfying customer requirement B?3(e) InterrelationshipsBetween customer requirements and technical requirementsTranslation and correlation stepCritical to generate consensus between development team and customers.22 3(e) Interrelationships23 3(f) “The Roof”Considers impact of technical requirements on each other Feature to feature comparison Augment or impede?Critical Question:Does improving one requirement cause a deterioration or i