Part1-2+Unit+4CustomerService课件-【中职专用】2023-2024学年高二英语同步课堂（高教版2021基础模块3）.pptxVIP

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Part1-2+Unit+4CustomerService课件-【中职专用】2023-2024学年高二英语同步课堂（高教版2021基础模块3）.pptx

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Listening Speaking基础模块3Unit 4 Customer Service高等教育出版社CUSTOMEERSERVICE Learning objectivesTo master the expressions to make and deal with a complaint. To be able to make and deal with a complaint in different situations.To develop a sense of service and adhere to professional principles.Knowledge objectivesAbility objectivesEmotional objectives CUSTOMERSERVICE CONTENTS目录01Warming up03Speaking02Listening04Homework Warming up01PARTUnit 4 Customer Service What after-sale problems have you had in your life?Warming upafter-sale problemswrong delivery damaged items12 quality problem5package delay 3packet loss4 price changewrong colors67 return and exchange 8 Warming upWhat after-sale problems does the lady have?The couch was not built the same. Warming upWhat after-sale problems does the lady have?There are scratches and stains on the dining table. Warming upWhat after-sale problems does the lady have? The carpet was wrong color. Warming upWhat after-sale problems does the lady have? Replace all the damaged items and the wrong carpet. Task1 Look and match.A. The dish is too salty.B. It is the wrong size.C. There is something wrong with the mobile phone battery.D. There is no hot water again.1234将下列投诉与图片相匹配。BDAC Task2 Think and tick. A. We are sorry for any inconvenience caused. B. I’d like to have my mobile phone repaired. C. Excuse me, I would like to make a complaint. D.I’m calling to complain about the terrible service you provided at the restaurant.思考并勾选出投诉时会用到的语句。不便have sth done 使得某物被...提出投诉，抱怨 messageexpressions and sentencesafter-sale problemsmake a complaintsummaryThe dish is too salty.It is the wrong size.There is something wrong with the mobile phone battery.There is no hot water again.I’d like to have my mobile phone repaired.The dish is too ...It is the wrong ...There is something wrong with ...There is no ...again.I’d like to have ... repaired.Excuse me, I’d like to make a complaint.I am calling to complain about... Listening02PARTUnit 4 Customer Ser