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Curriculum Vitae Name: Gender: Race:korean Date of Birth: Political Affiliation: PROFESSIONAL EXPERIENCE JUNE, 2009 JUNE, 2009 TO PRESENT WORLD SCIENTIFIC PUBLISHING COMPANY E-Pub Executive Liaise with Marketing, Editorial and Information System department to update daily maintenance on website: Determine products hardcopy publishing date and softcopy posting date; ensure timely and accurate e-products posting date; Confirm with editors for author details (name, affiliation, article footnote and total pages), SGML and XML coding time, books copyright, product material, price, etc. Technical led by supervisor for the implementation of products management software project and provide software support for external and internal servers operation: Ensured hardware and software compliance and compatibility, develop program for different cases, support remote locations with Net Access Internet VPN; Analyse servers’ storage system and arrange issue in rational and write test plan, converted original products from existing source to be operable; implemented daily backup job; Ensure new issue updated on company website. Monitor purchasing system is on working environment and the clients have access permission Respond the last step before products publishing: Optimize products layout according with authors requirement; Compose automation scripts. Review and debug error log files(if any). Develop program, give feedback to Project Team and vendor for online system enhancement; establish solution of problem list and give notice to other team players; Documents results and observations after inspections and audits JU JUL, 2007 TO OCT,2007 DELL, SINGAPORE Temp Customer Service Staff Handling all after sales service related issues: Recommend service options and schedule installations for phone, fax and computer lines. Provide detailed to customer calls for prevention of future audit issues. At least 50 After-sales service calls on everyday with voice recorder. Updated customers