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• Frances assumed that criticism should be tempered with praise – including praise equalizes the otherwise one-down position • John recognized the ritual – heard praise as first step of pattern 8appreciated tact of approach – understood that criticism was the main message • Al assumed feedback would be direct – should be direct: what is said is the message 8France told him everything was fine 8criticism was suggestion rather than direction Communication Styles Source: Source: Tannen, Deborah, “Talking From 9 to 5”, Avon Books, 1994; Tannen, Deborah,