饭店情景英语（第二版）课件：Telephone Manner 电话礼仪.ppt

酒店基础英语(C:ClerkG:Guest)C:Thankyou,Mr.Smith.That’satablefortwo,for8o’clocktonight.Isthatright?G:That’scorrect.C:Thankyouforcalling,Mr.Smith,andwelookforwardtoseeingyouthisevening.II.DialoguesDialogue2PREV.BACK酒店基础英语inperson 亲自;当面 conveyv. 传播;传达efficiencyn. 效率 impressionn. 印象;感想refersomebodyto 使……求助于;指点 reservationn. 预订;预约lookforwardto 期待着…… followup 跟踪服务accuratelyadv. 准确地;正确无误地 III.WordsExpressionsBACKNEXTTelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语TelephoneManner电话礼仪饭店情景英语饭店情景英语饭店情景英语饭店情景英语饭店情景英语饭店情景英语饭店情景英语饭店情景英语饭店情景英语饭店情景英语饭店情景英语TelephoneManner电话礼仪MajorContents酒店基础英语酒店基础英语???Whyneed?How?I.Leading-inBACKNEXT酒店基础英语1.Whyneed?Whenyoutalktoguestsonthetelephone,yourmannershouldnotbeanydifferenttowhenyoutalktotheminperson.Onlythistimeeverythingaboutyouandthehotelisconveyedthroughyourvoice.Tothecalleryouwillbethehotelandthewayyousoundwillnotonlytellhimhowyoudoyourjob,butalsothestandardsofefficiencyandcourtesyofthehotel.Youwillbetheonetogivehimhisfirstimpressionofthehotel.I.Leading-inPREV.NEXT酒店基础英语2.How?Thegeneralpatternforansweringthetelephoneis: 1)Answeritquickly—withinthreerings. 2)Greetthecaller.e.g.Goodmorning. 3)Identifythehotelorthedepartment. 4)Offerhelp. 5)Findoutwhatthecallerwants.I.Leading-inPREV.NEXT酒店基础英语2.How? 6)Makeanote. 7)Act—givethecallerananswerorreferhimtoa