《邮轮宾客服务双语实训指导》_模块3礼宾服务-项目1行李服务 2 .pptVIP

******CruiseguestserviceandmanagementTeacher：YangJingjingCollege：ZhejiangInstituteofCommunications01项目一行李服务2Task2Checkbaggageoffship目录01Item1Baggageservice2Task1BoardingbaggagecheckCONTENTS学习目的熟悉登船行李托运的流程与注意事项掌握离船行李托运的流程与注意事项学习行李服务常见问题的处理项目1行李服务LearningpurposeBefamiliarwiththeproceduresandprecautionsofboardingbaggageMastertheproceduresandprecautionsofbaggagecheckingoffshipLearnhowtohandlecommonproblemsofbaggageserviceItem1Baggageservice2任务2离船行李托运■一、离船行李托运■二、离船行李托运的注意事项三、行李服务中常见问题的解决2Task2Checkbaggageoffship■1.Leavetheshipbaggagecheck■2.Precautionsforleavingtheshipbaggage■3.Solvecommonproblemsinbaggageservice（一）离船行李托运行李托运的时间领取行李的时间下船行李标签行李托运的程序一、离船行李托运任务2离船行李托运(1)CheckedbaggagefromtheshipThetimethebaggageischeckedinBaggageclaimtimeBaggagetagfordisembarkationProceduresforcheckingbaggage1.LeavetheshipbaggagecheckTask2Checkbaggageoffship（一）离船行李托运的注意事项注意离船文件、个人财物、贵重物品等不能放于托运的行李中，以免丢失和耽误离船托运的行李中不能放置易碎品建议大件行李和不能手提的行李可办理行李托运托运的行李必须打包好，行李箱要上锁游客选择托运行李，离船当日务必提前到达集合点并按照规定时间离船若游客所有的行李都自己携带下船，可以在离船过程中的任意时间下船提供换舱行李服务时，确保无遗留物品残疾人士的行李会被贴上红色的行李标签，优先搬运上船二、离船行李托运的注意事项任务2离船行李托运（1)PrecautionsforleavingtheshipbaggagePleasenotethatdisembarkationdocuments,personalbelongings,valuables,etc.cannotbeputinthecheckedbaggagetoavoidlossanddelayofdisembarkationFragileitemscannotbeplacedincheckedbaggageItisrecommendedthatlargebaggageandcarry-onbaggagecanbecheckedCheckedbaggagemustbepackedandsuitcasesmustbelockedIfyouchoosetocheckyourbaggage,youmustarriveattheassemblypointinadvanceandleavetheshipattheprescribedtimeonthedayofdepartureGuestsmaydisembarkatanytimeduringdisembarkationiftheybringalltheirownluggagewiththemMakesuretherearenoitemsleftbehindwhenprovidingbaggagechangeserviceLug