2026年酒店及泛服务业展望报告（中英文版）-.docxVIP

EHLINSIGHTSREPORT

HospitalityOutlook2026

HOSPITALITYINSIGHTS

TableofContents

Foreword

FactsFigures

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TREND1

AIAgentsinHospitality:DrivingInnovation,

Well-Being,andPersonalizedGuestExperiences

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TREND2

TheFutureofFood:FromSustainabilityinFoodservicetoTechInnovationsinFoodProduction

TREND3

ANewEraofLeadership:Human-CentricLeadershipastheFutureofWork

TREND4

HospitalityLeadingtheImmersiveExperienceEconomy

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TREND5

RegenerativeHospitality:EmbeddingPeople,Place,andPlanet

Listofcontributors

LearnmoreaboutEHLMediacontacts

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HOSPITALITYINSIGHTS

Foreword

Foreword

Today,perhapsmorethanever,thewayweworkischanging.Technological

advancements,generationalcultureshiftsandnewcustomerandemployeeexpectationsarehavingahugeeffectonhospitality.AtEHL,webelievethatsuccessfulbusinessesdonotsimplyadapttothesechangesbutspearheadthem.

AsresearchbyEHLfacultyandindustryexpertsshows,changepresentsbotha

challengeandanopportunity:toinnovateandexperiment,tocreateholisticsystemsthatplacepeopleandplanetatthecenter,andtoharnessnewtechnologiestoempower

staffandguests.Inotherwords,toreshapeourworkplacesforthebetter.

OnesuchopportunityispresentedbyAIagents,thenewfrontierofartificialintelligence.Theseautonomoussystemscananticipateneeds,makedecisionsandexecutecomplextasks,freeingupstafftoconcentrateonwhatmattersmostinhospitality–thehuman

touch.

Changeisalsoafootinfood,assustainabilityandtechnologydriveatransformationinhowfoodissourced,preparedandexperienced.Thefoodserviceindustryisinauniquepositiontoleadthisglobalshifttowardsmoremeaningfulfoodexperiences.Meanwhile,increasingconsumerappetiteforimmersivetravelexperiencesisgeneratingcreative

newofferingsthatengagethesensesandresonateemotionally.

Our