英文冲突解决试题库及答案.docVIP

英文冲突解决试题库及答案

一、单项选择题（每题2分，共10题）

1.Whatisthefirststepinconflictresolution?

A.FindasolutionB.IdentifytheproblemC.Compromise

答案：B

2.Whichapproachfocusesonsatisfyingonesownneedsattheexpenseofothers?

A.CollaboratingB.CompetingC.Avoiding

答案：B

3.Whentwopartiesworktogethertofindawin-winsolution,itiscalled?

A.CompromisingB.CollaboratingC.Accommodating

答案：B

4.Whatdoes“activelistening”meaninconflictresolution?

A.HearingthewordsonlyB.UnderstandingthespeakersfeelingsandneedsC.Interruptingtogiveyouropinion

答案：B

5.Ifapersongivesintotheotherpartysdemands,whichconflictstyleisused?

A.CompetingB.AccommodatingC.Compromising

答案：B

6.Whichofthefollowingcanhelpreduceconflict?

A.ClearcommunicationB.IgnoringtheothersideC.Blamingothers

答案：A

7.Theconflictstylethattriestofindamiddlegroundis?

A.CompromisingB.AvoidingC.Collaborating

答案：A

8.Whatshouldyoudofirstwhenaconflictarisesatwork?

A.ReporttothebossB.TalktothepersoninvolveddirectlyC.Complaintocolleagues

答案：B

9.Whichisanegativeaspectoftheavoidingconflictstyle?

A.ItmaynotsolvetherootproblemB.Italwaysleadstoawin-winC.Ithelpsbuildrelationships

答案：A

10.Whenresolvingaconflict,empathymeans?

A.FeelingsorryfortheotherpersonB.UnderstandingtheotherpersonsperspectiveC.Havingthesameopinionastheotherperson

答案：B

二、多项选择题（每题2分，共10题）

1.Whichofthefollowingareimportantelementsinconflictresolution?

A.CommunicationB.EmpathyC.Power

答案：AB

2.Whatarethebenefitsofcollaborativeconflictresolution?

A.BuildsbetterrelationshipsB.Findslong-termsolutionsC.Alwaystakeslesstime

答案：AB

3.Whichconflictstylesmaybeappropriateinsomesituations?

A.CompetingB.AvoidingC.Accommodating

答案：ABC

4.Whatskillsareneededforeffectiveconflictresolution?

A.Negotiationskills