基准包：退货与投诉处理流程概览.pptxVIP

SAPAGBaselinePackage:

J59ReturnsandComplaintsOverview

CustomerHQQualityAssurencedepartmentSalesdepartmentCreateInspectionLotTel/e-MailBizdocResultRecording/UsageDecisionChangeQualityNotification–CompletetasksBOQualityAssurencedepartmentChangeQualityNotification–CreatetasksVenderBaselinePackage:Returns(1/2)ClaimCreateQualityNotificationCreateReturnOrderCreateReturnDelivery????

ReleasecreditmemorequesttobillingtransferpostingAnswertothecustomerDisplayQualityNotificationReceivetheAnswerCreateCreditMemoCompleteQualityNotification????BaselinePackage:Returns(2/2)CustomerHQQualityAssurencedepartmentSalesdepartmentBOQualityAssurencedepartmentVender

BusinessView–ReturnsReturnOrdersReturnDeliveriesCreditQualitychecksGoodsreceiptsDeterminationoftheInspection

Returns-OrderPricingOrderCustomer: C6000Product: ProcessedFoodAPrice: 300JPY/pcQuantity: 10palletsBatchesNoAvailabilityCheckCheckoftheCreditLimitListing...Billing

Returns-DeliveryApril23OrderBatchesShippingdocumentsOrderCustomer: C6000Product: ProcessedFoodAPrice: 300JPY/pcQuantity: 10pallets

Returns–CreditMemoApril23Order/DeliverySubsequentrefundsPricing

CreditmemoCentralpayer,

purchasinggroupOrderCustomer: C6000Product: ProcessedFoodAPrice: 300JPY/pcQuantity: 10pallets

CustomerSalesdepartmentBaselinePackage:ComplaintsCustomerComplaintCreateCreditMemoRequestReleaseCreditMemoRequesttoBillingCreateCreditMemoTel/e-MailBizdoc

BaselinePackage:ComplaintsCustomerCreditMemoRequestCustomerProductOrderReasonCreditValueC6000YB2C90900BillingCreditMemo(Value)15,000JPY

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