数字包容证据缺口地图中的证据理解Understanding-the-Evidence-in-the-Digital-Inclusion-Evidence-Gap-Map.pptxVIP

Understandingtheevidenceinthe

DigitalInclusionEvidenceGapMap

September2025

Introduction

4

Background

7

Keyconcepts

9

EvidenceGaps

10

Userprofilesandculturalandsocialnorms

11

Enablersandmediatorsofmobileinternetuse

16

Barriersandexclusions

19

Findingsonsocio-culturalnorms

23

Findingsonlifeefficiencyandmanagement

28

Conclusion

34

Contents

Introduction

Introduction

Asmobileinternethasbecomemoreavailableandaccessibleinlow-andmiddle-incomecountries

(LMICs),evidenceonwhoisusingit,howandwhy,hasnotkeptpace.Thereisapersistentknowledge

gapabouttheimpactsofmobileinternetuseonthesocial,culturalandeverydaylivesofusers,andhow

usersexperiencethebenefitsdifferentlydependingontheirage,gender,geographyandeducation.This

synthesisreportaddressessomeofthesegapsbyexploringempiricalevidencecollectedintheDigital

InclusionEvidenceGapMap(EGM)–aninitiativeoftheGSMAMobileforDevelopment(M4D)teamandtheBasicInternetFoundation.

Asignificantamountofstudieswerefoundonhowusingmobileinternettoearnincomeandmakesocial

andemotionalconnectionsinfluencesanddisruptstraditionalculturalandsocialnorms.ThisreportreviewstheevidenceandexploreshowmobileinternetuseishelpingpeopleinLMICstomanageandimprovetheirdailylives–referredtohereas“lifeefficiency”.

3Accesstomobileinternetonitsownisnotenoughtoimprovelifeefficiency.Other

conditionsalsoneedtobeinplace,includingdigitalfinancialliteracy,user-friendlyplatformsandappdesignandperceptionsoftrustand

regulatorysupport.

4Significantbarrierstomobileinternetuse

remain,reinforcingexistinginequalitiesandlimitingequitableaccessandimpact.Digitalfinancialliteracy,trustinplatforms,inclusive

appdesign(e.g.locallanguages,intuitive

UX)andsupportiveinfrastructureallhaveanimpact.Interventionsmusttheref