论南航服务特色理念答辩.ppt

Discuss the featured service concept of China southern airlines Data collection:LuoXinyi Data integration:LuoHui Making the courseware:LuoXiaojing Discuss the featured service concept of China southern airlines China southern airlines service concept and its features China southern airlines service development present situation understanding and analysis China southern airlines of personalized service concept understanding and insights summary China southern airlines service concept and its features The featured service slogan of China southern airlines China southern airlines service concept The core values of China southern airlines China southern airlines characteristic management model China southern airlines service development present situation understanding and analysis China southern airlines - the customer is supreme, service development China southern airlines service - the people-oriented management China southern airlines service development activity analysis China southern airlines of personalized service concept understanding and insights  Personalization makes high-end services The ground of the convenient and efficient service See, hear, taste triple enjoy extended air service brand Reimbursement rate and quality improve transit service Insight on China southern airlines personalized services Summary Airline service concept throughout the stages of aviation transportation service, customer is the important basis of evaluation of airline service quality, this is largely influence the brand reputation and competitiveness of the airlines. To improve airlines service levels, in addition to strengthening the construction of hardware facilities, improve the operation technology level, enhanced service contact in crisis response capacity is also very important. Make employees more clearly understand the importance of the service concept in the company, service concept, improve the quality of the airline contact and product competitiveness