绩效管理在酒店人力资源管理中的应用研究.pdfVIP

中文摘要 在市场竞争日益激烈的今天,绩效管理已经成为企业人力资源管理的核心内 容之一。作为劳动密集型的酒店业,市场竞争的结果使得各酒店更注重对人才的 争夺,对人才的争夺归根结底是对人才创造价值??绩效的争夺。因而,如何建 立和运用科学的绩效管理体系对酒店的人力资源进行有效的利用和开发,推动企 业战略目标的实现。这一课题引起了越来越多的酒店管理者的关注。 本文选取某国际知名酒店管理集团的绩效管理体系为研究主题,采用文献资 料参考法和案例分析法,通过对旗下某品牌酒店具体运用集团的绩效管理体系的 深入研究,分析了有效的绩效管理帮助酒店实现其战略目标的同时,还应不断挖 掘员工潜能,促进员工的个人成长,进而推动酒店业绩的实现与员工个人成长的 双赢局面。 全文在结构上共分为六个部分,在阐述了有效的绩效管理体系的基本理论和 相关研究成果的基础上,分析了 A国际酒店管理集团和X酒店实施的绩效管理体 系,审视了X酒店在执行集团绩效管理过程中存在的偏差及亟待改进的方面,进 而提出了作者的建议。并且,就如何昀大限度地发挥绩效管理在酒店人力资源管 理中的作用,实现“组织让人成长,人使组织发展”的双赢局面提出了相应的对 策。 关键词:酒店业 绩效管理 员工发展 人力资源管理 Abstract In an increasingly competitive market of today, performance management has already become one of the core content of enterprise human resources management. the hotel as a labor-intensive industry, market competition results in all hotels strive for attaining right talent, actually attaining talent is a contending that talent creates labor value in the final analysis, in other words is performance contending. Therefore, how to establish and use scientific performance management system to effectively use and develop hotel human resources and push forward the hotel strategic target to achieve, this topic caused more and more hotel managers concern This paper research topic is performance management system based on a known hotel management group and the research method mainly adopt literature data reference method and case analysis method. This paper deeply study performance management system that is practically carried out by a branded hotel under the known hotel management group, analyze effective performance management system not only could help hotel to achieve its strategic objective, but also should continuously develop employee’s potential to promote individual growth. Thereby these will reach win-win situation both hotel achievement and employee growth This paper structure is divided into six parts. On the basis of expounding basic theory of effective performance management system and relevant research results,