以智慧資本觀點建構航運業經營績效衡量指標—應用模糊層級分析法.docVIP

以智慧資本觀點建構航運業經營績效衡量指標—應用模糊層級分析法 林文晟劉金鳳摘 要 隨著亞洲經濟的復甦與出口貿易的成長，航運業扮演著經濟發展重要的角色。然而現存的績效評估制度大多著重於財務績效的衡量較少考慮創新與顧客滿意度等智慧資本的衡量指標。因此，本研究結合智慧資本觀點，以模糊層級分析法建構定期航運業三項智慧資本之績效指標。首先本研究以問卷發放對象乃以與定期航運業有長期往來的相關業主或管理人員填答績效指標問卷，根據研究結果共建構出19項績效衡量指標，透過模糊層級分析法賦予權重。本研究結果顯示最重要的指標為運送人業務代表瞭解貨主的需要，此也突顯航運業顧客關係管理的重要性，實務上的意涵與建議將可提供航運業管理當局運用智慧資本提昇經營績效。 ：智慧資本、層級程序分析法、模糊集合理論 Exploring Performance Indicator of Intellectual Capital for Tramp Shipping Industry:Application of Fuzzy Analytic Hierarchy Process Wen-Cheng LinChin-Feng Liu Abstract As the economic recovery and exports increase in Asia, liner shipping industry plays an important role of economics development. However, current performance evaluation management mostly focuses on financial indicators for performance evaluation rarely taking innovation and customer satisfaction into consideration. The study uses the concept of the intellectual capital which consists of three capitals to develop performance indicators of tramp shipping industry. First, the questionnaires are mailed to the managers of business in order to find the key factors and indicators. Based on the result, it consists of 19 key performance factors. Then, the study applies fuzzy AHP to measure the key factors and indicators’ weights. Finally, the result shows the weights of the most important factors are carriers realized the need of the cargo of owner. Practical suggestions and future suggestions are also provided. Keywords: Intellectual Capital, Analytic Hierarchy Process (AHP) and Fuzzy SetTheory 組織成員的變革認知、工作滿意度、領導風格與離職傾向之關聯性研究－以中山科學研究院轉型行政法人為例 劉自強盧文民摘 要 國防部軍備局中山科學研究是一個跨多領域之國防科技研發機構，為了兼顧國防科技與民生經濟發展、提升營運績效，中科院即將轉型成為行政法人；值此組織變革之際，本研究以組織行為理論為基礎，探討員工的組織變革認知、工作滿意度、領導風格及離職傾向間之關係。研究資料以問卷調查方式蒐集，並以中科院員工為抽樣對象。 研究結果得知組織變革認知中之「變革效益認知」及「個人權益認知」兩要素，分別與工作滿意度呈現顯著正相關、與離職傾向呈現顯著負相關，表示不論是否選擇留下繼續服務，皆對於此次變革和工作環境有正面評價；另外，主管若採行「德行領導」，員工的工作滿意度會提高、離職傾向亦會降低。 ：組織變革認知、工作滿意度、領導風格、離職傾向 The elationships among Individuals’ Cognition of Organizational Change, Job Satisfaction, Leadership Style and Tu