【酒店客房管理全套SOP】How to polish metal怎样擦拭金属制品.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 HOW TO POLISH METAL 怎样擦拭金属制品 Task Number: 任务号: PA-0003 Department: 部门: Housekeeping 客房部 Date Issued: 制定日期: August 2005 2005年8月 Guest Expectation: 客人期望: I expect to see metal and brass polished without traces of fingerprints. 我希望看到金属和黄铜制品被擦拭干净，并且没有指纹印迹。 Time to Train: 培训时间: 25 minutes 25分钟 Why is this task important for you and our guests? 为什么这项工作对客人和我们都很重要？ Answers: 回答： 1. I can increase the GSTS score. 增加客人的满意度。 2. It shows my professionalism. 表现我们的专业。 3. I understand that cleanliness is important for the image of our hotel. 它们的清洁对酒店的印象非常重要。 Fingerprints can be easily seen on metal. 金属制品上非常容易沾染指纹印迹。 WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 如何做/标准 TRAINING QUESTIONS 培训问题 1) Preparation 准备 Prepare both damp and dry cleaning cloths and have your metal polish ready. 在清洁开始前准备干布和湿布. Do not use Metal Polish on any other surface except metal. 不要使用金属清洁剂擦拭除金属以外的其它物品. Pour Metal Polish on a dry cleaning cloth. 将金属清洁剂倒在干布上. Why do I need to prepare damp and dry cleaning cloth? 为什么我要准备干布和湿布? Why can I not clean other parts with a metal cleaner? 为什么我不能用金属清洁剂清洁其它物品? 2) Polish 擦拭 Wipe all over surface using more pressure on the badly tarnished part. 完全涂抹物品表面,注意失去光泽的部分需要加力擦拭. Leave for 5 minutes until surface looks whitish. 等待5分钟直到表面开起来发白. Using a clean dry cloth, polish the surface with small circular movements. 使用干布用小圆型动作擦拭表面. When polishing the ash urn insert, remove it to a back area and place ashtray urn onto a condemned bed sheet before polishing. 擦拭烟灰缸需要将其拿到后台,并放在一张废弃的床单上,再开始擦拭. Why do I need to use more pressure? 为什么我需要用力? Why do I need to wait 5 minutes? 为什么需要等待5分钟? Why do I need to polish the surface with circular movements? 为什么需要用圆型动作擦拭? Why do I need to take the ash urn to another area when polishing? 为什么需要将烟灰缸带到后台区域擦拭? 3) Report defects 问题报告 Report defects if found while cleaning. 在清洁期间有问题需要立即报告. Why do I have to report immediately? 为什么我需要立即报告? Summary questions: 问题概述: What is important when polis