绩效管理与评估中英.pptVIP

Human Resource Management Performance Managementand Appraisal 绩效管理与评估 怀丽 Performance Management System 绩效管理系统 Processes used to identify, encourage, measure, evaluate, improve, and reward employee performance. 包含了明确绩效内容、激励员工、衡量和评估工作绩效、改善工作绩效以及奖励员工的全过程。 Performance What an employee does and does not do. Quantity of output ? Quality of output Timeliness of output ? Presence at work Cooperativeness 绩效 一个员工做什么或没做什么 产出的数量 ? 产出的质量 产出的及时性 ? 出勤率 合作精神 Job Criteria 工作指标(或称为绩效维度) Important elements in a given job 是一项工作中最重要的要素 如一位大学教授的工作包括 1. 教学 2. 科研 3. 服务 Types of Performance Information 绩效信息的类型 Performance Standards 绩效标准 Performance Standards 绩效标准 Expected levels of performance 企业期待员工达到的绩效水平 Characteristics of Well-defined Standards Realistic 可实现 Measurable 可测量 Clearly understood 清楚明了 Uses of Performance Appraisal绩效评估的作用 Performance Appraisal (PA) The process of evaluating how well employees perform their jobs when compared to a set of standards, and then communicating the information to employees. 是以一套标准为参照依据，评价员工的工作绩效，并将相关信息知会员工的过程。 Roles for Performance Appraisal Performance Appraisal 绩效评估 Informal Appraisal 非正式评估 Day-to-day contacts, largely undocumented 经常性 Systematic Appraisal 系统化评估 Formal contact at regular time intervals, usually documented 规律性，通常为每年一次 Who Conducts Appraisals 由谁评估 1.Supervisors who rate their subordinates 上级评估他们的直辖下属 2.Employees who rate their supervisors 员工评估他们的直接上级 3.Team members who rate each other 团队成员互评 4.Outside sources 外部人员评估 5.Employees’ self-appraisal 员工自我评估 6.Multisource (360° feedback) appraisal 多种信息渠道（360度反馈）评估 1.Category Rating Methods 分类评定法 2.Comparative Methods 比较法 3.Narrative Methods 描述法 4.Behavioral/Objective Methods 行为/目标法 Category Rating Methods 分类评定法 Comparative Methods 比较法 Narrative Methods 描述法 Behavioral/Objective Methods 行为/目标法 1.Behaviorally anchored rating scales (BARS) 行为锚定评估量表法 2.Behavioral observation scales (BOS) 行为观察量表法 3.Behavioral expectation scales (BES) 行为期望量表法 Management