Chapter 8 Foundations of Group Behavior.ppt

Chapter 8: Foundations of Group Behavior The Five Stage Model of Group Development Stages of Group Development (cont’d) The Punctuated-Equilibrium Model Group Behavior Model: External Conditions Group Member Resources Knowledge, Skills, and Abilities Interpersonal skills Conflict management and resolution Collaborative problem solving Communication Personality Characteristics Sociability Initiative Openness Flexibility Group Structure - Roles (cont’d) Group Structure - Norms Examples of Cards Used in Asch’s Study Relationship Between Group Cohesiveness, Performance Norms, and Productivity Group Processes Group Tasks – When to use large or small groups? Decision-making Large groups facilitate the pooling of information about complex tasks. Smaller groups are better suited to coordinating and facilitating the implementation of complex tasks. *Consider: What is the task? Simple or complex? Group vs. Individual Decision Making Strengths: Group More complete information Increased diversity of views Higher quality of decisions Increased acceptance of solutions Weaknesses: Group More time consuming Increased pressure to conform Domination by one or a few members Ambiguous responsibility Group Decision Making (cont’d) Summary Implications for Managers Performance: Structural factors show a relationship to performance. There is a positive relationship between role perception and an employee’s performance evaluation. Norms control group member behavior by establishing standards of right and wrong. Status inequities create frustration and can adversely influence productivity. The impact of size on a group’s performance depends upon the type of task in which the group is engaged. Satisfaction: Most people prefer to communicate with others at their own status level or a higher one. Large groups are associated with lower satisfaction. Chapter 9: Why Have “Teams” Become So Popular? Teams typically outperform individuals when the tasks being done require multiple skills, judgmen