国际酒店标准电话礼仪中英文版.pptVIP

Never hang up without a word. 绝对不可以一声不响就把电话挂了。 Apologize for the mistake. If you are not sure of the number you are calling, you may find assistance here. 要为打错电话道歉。如果你不确定要找的号码，没准对方可以帮你呢。 Making Calls 打出电话 三、Oops! Wrong number! 糟糕，打错了！ Thank the other party and express your best wish. 感谢对方，并给对方良好祝愿。 Hang up gently after him/her if the other party is a guest or superior. 如果对方是客人或级别比你高的人，在对方挂电话之后轻轻放下电话。 Ending a telephone conversation 结束通话 Identify yourself clearly 清晰地报出您所在部门及姓名 Listen attentively 仔细聆听来电内容 Convey sincere interest and concern 表示兴趣和关注 Offer assistance-take message 提供帮助-记录留言 Empathi