服务外包的发展：全球趋势与中国现状.ppt

EU 2013年，欧洲离岸服务外包市场规模为287.4亿美元，同比增长17.1%，占全球总额的18%。其中IT服务占52.1%，BPO占21.8%，设计研发服务占26.1%。 “近岸转移”模式为主。 2010年，欧盟计算机与信息服务出口达到4111亿欧元，其中欧盟内部的近岸转移规模为270亿欧元，占总额的65.7%（EUROSTAT数据）。 主要发包国为英国、德国、芬兰等西北欧国家。欧盟主要发包国集中在西欧和北欧，包括英国、德国、荷兰、芬兰、丹麦等国家。2010年，英国从欧盟27国进口的而计算机与信息服务为80.4亿欧元，德国为100.4亿欧元，荷兰为43.8亿欧元，芬兰为9.3亿欧元，丹麦为12.2亿欧元（EUROSTAT数据）。 欧洲服务外包的主要接包国有爱尔兰、中东欧、印度、中国等地区，近年来，受欧债危机，欧洲IT预算收紧，印度将注意力移到美国身上，对欧盟接包有所下降，而中国对欧洲服务外包市场逐步渗透，2013年，承包欧洲国家的外包业务额为71.4亿美元，占中国承接离岸服务外包总额的15.7%，增幅明显。 Source:中国服务外包研究中心 Current situation, existing problems, and trends of China Service Outsourcing Industry Question: Can you talk about your views on the development of Chinas service outsourcing industry as you know? Current situation Service Outsourcing Industry maintains steady growth Business structure optimization Enterprise development 、 transformation and upgrading Demonstration cities effect further Personnel training and policy environment Service Outsourcing Industry maintains steady growth Source:中国商务部 ?As shown above, from January 2013 to September, the country signed a total of 111404 service outsourcing contracts, the contract amount of $41%, an increase of 58.9%; the amount of $41290000000, an increase of 34.6%. Among them, to undertake international service outsourcing contract amount of $40630000000, an increase of 42.3%; the amount of implementation of $29050000000. An increase of 37.2% How about 2015? ?2015 1-7 months, Chinas enterprises signed a service outsourcing contract amount of $63820000000, the amount of $47860000000, an increase of 7% and 12.3%. Which offshore service outsourcing contract amount of $40280000000, the amount of $31790000000, respectively, an increase of 2.8% and 9.6%; the amount of offshore outsourcing contract amount of $20460000000, the amount of an increase of 15.1% and 18%. Practitioners further increased and Steady rise in per capita turnover Business structure optimization ?KPO business showed a rapid growth trend, an increase of 57% Source:中国服务外