FD-SOP-023-routing instructions in Fidelio.docVIP

前台FRONT DESK 部门/区域:DEPARTMENT/ AREA: FD 接待处FD reception 服务内容/工作职责：SERVICE/ TASK: FD-SOP-023 按付账说明定义客人帐单FD-SOP-023 routing instructionS in Fidelio 标准：STANDARD: 宾客期望Guest expectation 工作职责What to do? 工作标准Standard of Performance 账款明晰，退房迅速To have an accurate account that would facilitate a speedy check out 输入正确信息Enter the correct information when routing in Fidelio 在前厅部菜单下选择 “ in house”Under front office menu select “ in house” 输入所需房号或宾客姓名。Enter the desired room number or the desired guest name. 选中“ Options”以进行多重操作Select the various options by selecting “ Options” 选择 “定义客人帐单”Select “ routing Instructions” 选择你要定义的账目，然后按“ENTER”键Select the window into which you want to route the postings. And press “ENTER” 默认第一个窗口总在宾客名下By default the 1st window will always be under the guest’s name 输入消费项目代码，如果不确定代码，则按“ENTER”键，出现一个对话框，从中选择适用的代码Enter the department codes of the postings you want to route. If in doubt of the codes simply press enter and a pick box will appear from which you can select the appropriate code. 选中以做标记，按“+”键（“√”代表内容已被标记）Mark the items to be routed by selecting them and them pressing “ + “ key the “ √ “ symbol indicates that items are marked . 一旦选中某个项目并标记，它将自动出现在消费项目一栏里。Once the postings are marked and entered, it will automatically appear in the “ Dept” column. 一旦按了“ ENTER”，你将会有两个选择“ SAME ROOM / OTHER ROOM”，一般而言选择“ SAME ROOM “And once you press “ ENTER “, you will be given two options “ SAME ROOM / OTHER ROOM” from this option always select “ SAME ROOM “ 宾客期望Guest expectation 工作职责What to do? 工作标准Standard of Performance 下一步选择需要定义的顾客、公司、旅行社名称Next select the name of the guest, company or travel agent to whom the postings have to be routed to. 如果预定时已经选择过公司和旅行社，其页面将会自动出现。If the company and agent fields are already entered at the time of reservation it will automatically appear here. 如果该页面还没填写，选择 “ OTHER NAME”并在这栏输入公司或旅行社名称If the appropriate fields are not already filled in, select “ OTHER NAME” and enter the name of the company or