CON003-CorrectUseofLogbook.docVIP

Objective 目标: We have to provide a considerate, efficient and courteous service to our guests. Procedure:程序 This logbook will be used for the following: 交接本用于如下作用：-Special request made by guests that need to be action at later date. 记录客人的特殊要求并实施。-A communication tool for on going shifts. 用于班次之间沟通 All entries in the Concierge logbook must be written clearly and neatly and must be initialed by the entrant in case there are any queries regarding the entry. 所有的礼宾部交接本必须字迹清晰保持整洁并要有签名，以备日后查询。 It is very important that previous shift members give as much details to in-coming shifts, as he/s