f r o n t o f f i c e o p e r a t i o n s- bilkent university（f r o n t o f f i c e o p e r t i o n s -肯特大学）.docVIP

FRONT OFFICE OPERATIONS I-Guest Cycle: ( The guest cycle describes the activities that each guest passes by from the moment he/she calls to communicate a reservation inquiry till he/she departs from the hotel. In fact, the guest cycle encompasses 4 different stages, which are depicted in the underneath diagram: Pre-Arrival ( Arrival ( Occupancy ( Departure ( Each stage of the guest cycle is associated guest service, and guest accounting activity(ies). 1.Guest services: Reservation ( Registration ( Occupancy services ( Check-out and history 2. Guest Accounting: Establishment of cr