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ppt课件-establishingandsustainingacrisismanagementprogramit.ppt

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ppt课件-establishingandsustainingacrisismanagementprogramit

Prepared by Expedia for PEP Conference. All Rights Reserved Headquarters Closed: Now What? Live-Fire ExerciseLessons Learned Howard Mannella, CBCP Principal Resiliency Strategist Expedia, Inc. Prepared for: Partners in Emergency Preparedness April 14, 2009 What we’ll cover What we did/how we did it Success factors What we learned What we didn’t learn Who is Expedia? World’s leading OLTC A global retailer of travel Broadest reach in the category Some of the most popular sites on the Web Operations in Americas, EMEA, APAC Exercise regimes Expedia’s Exercises “Virtual IT” Exercise regime: Semi-announced disruptive ‘live-fire’ Scope: All IT Staff in the Bellevue HQ(with exceptions) Scenario: “Building unavailable and inaccessible, travel to Bellevue not an option” Timeframe: SOD Thurs - EOD Wed “Europe Interrupted” Exercise regime: Semi-announced disruptive ‘live-fire’ Scope: All-Hands in the Paris and Munich offices(with very limited exceptions) Scenario: “Building closed due to limited fire” Timeframe: 4pm Day 1 – EOD Day 2 Exercise objectives Assess ability of staff to work and be managed remotely Assess effectiveness of communication protocols and channels Assess effect on interactions with business areas, partners, other locations Opportunity for managers to think through and act upon an emergency scenario and manage unexpectedly-dispersed staff Opportunity for teams to think about and work under emergency conditions in a safe low-risk environment (For Paris) Technical validation of new Emergency Work Center Identify gaps and weaknesses through physical failure Forcing function for updating playbooks and other emergency documentation and validating content Considerations Exercises are forcing functions to help/make teams ready They generate work – before, during, after Pre-announcements and prep are not ‘cheating’ Exercises are not supposed to go smoothly Issues are expected(and welcomed) It’s not “Business as Usual” They are not “Pass/Fail” Quotes from the