外贸交际英语scene8 Talking about Claims.ppt

Talking about Claims Teaching Objectives 1. 知识目标： （1）了解合同中索赔条款的内容； （2）了解索赔的常见原因； （3）掌握索赔的内容和处理方法； （4）掌握因质量低劣提出索赔及其回复函、因短重 提出索赔及其回复函、因包装不好提出索赔及 其回复函的写作内容和方法； （5）掌握国际贸易的流程。 2. 能力目标： （1）能够处理对方的索赔； （2）能够写因质量低劣提出索赔及其回复函、因短 重提出索赔及其回复函、因包装不好提出索赔 及其回复函； 3. 素质目标： （1）熟悉并适应贸易工作； （2）能够进行商务英语交际； （3）具有一丝不苟、严肃认真的工作作风。 Teaching Objectives 2. 能力目标： （3）能够根据国际贸易流程处理相应业务； （4）能够分析判断索赔案例。 3. 素质目标： （1）熟悉并适应贸易工作； （2）能够进行商务英语交际； （3）具有一丝不苟、严肃认真的工作作风。 Importances and Difficulties 教学重点：索赔及相应处理信函；国际贸易流程；分析索赔案例。 教学难点：分析索赔案例。 Section I. Warm-up Basic Knowledge During the performance of international trade business contract, complaints and claims from the customers may sometimes arise although the seller and the buyer both work carefully in business activities. Sometimes they even submit their disputes to arbitration. Section II. Speaking Background Introduction 背景介绍 Pre-task  Additional Sentences 1. We regret to point out that a shortage in weight of 210 lbs. was noticed when the goods arrived. 遗憾地指出，货物到达时发现短重210磅。 2. There is a discrepancy between the packing list of case No. 15 and your invoice: 3 dozen Tea Services are correctly entered on the invoice but there were only 2 dozen in the case. 第15号箱的装箱单与发票不符，发票所列3打茶具是正确的，而箱内只装了两打。 3. Carton 17 was found to be 5 packages short. As the carton was in good shape and does not appear to have been tampered with, we surmise that they must have been shortshipped. (Please do not trouble to send a replacement, but adjust your invoice.) . 第17号箱短少5包。由于箱子完好，似未遭撬动，推测是短装。（请不必另行补货，只修改发票即可。） Task  Assign a task by teacher You make a role-play about claim. You should decide the name of your company and products. You make a role-play, one roles as exporter, the other one roles as