服务管理：运作、战略与信息技术原书第7版教学课件ppt作者美）詹姆斯A菲茨西蒙斯JamesAFitzChap015课件.pptVIP

Managing Service Projects Learning Objectives Describe the nature of project management. Illustrate the use of a Gantt chart. Construct a project network. Perform critical path analysis on a project network. Allocate limited resources to a project. Crash activities to reduce the project completion time. Analyze a project with uncertain activity times. Use the earned value chart to monitor a project. Discuss reasons why projects fail to meet performance, time, and cost objectives. The Nature of Project Management Characteristics of Projects: purpose, life cycle, interdependencies, uniqueness,