新编商务英语函电第十单元 Claims and Compensation.pptVIP

Company Logo LOGO 新编商务英语函电  编著：郑书燕 Chapter 10 Claims and Compensation 索赔与理赔 10.1 Case 1 10.1.1 Background Task Background（业务背景） 　　 “Elite”在接到货物后发现四箱货物发生破损，其中多半笔枝已严重损坏，同时有散落丢失的现象。请参考下列信息拟写相关业务内容： Company Logo Sender’s information: Sender: Miss Lucy Luo (Manager of Purchase Department) Company: Elite Stationery Co., Limited Address: 15 Jian She Road, He Ping District, Tianjin, China 300067 Telephone: 0086-22Fax: 0086-22E-mail address: lucyl@, service@ Status: “Elite” is planning to inform “Pilot” about the damage and loss, and ask for compensation Company Logo Recipient’s information: Recipient: Mr. Kevin Funakoshi (Account Manager) Company: Pilot Corporation Address: 3-6-22, Kyobashi, Chuo-ku, Tokyo 104-8304, Japan Telephone: 81-3-3538-3700 ext. 210 Fax: 81-3-3538-3701 E-mail: kevinfunak@ Status: Pilot succeeded in making a prompt delivery. Company Logo Task（工作实施） 　 　　“Elite”公司以电子邮件的方式迅速通知“Pilot”的货物受到损坏的详细情况。在感谢对方及时发货的同时，提出对此次损失的解决方案。拟写邮件时，请参考下列提示构思相关业务和函电内容： Key points: 对损失情况的描述要客观仔细 提出索赔的方案 提出改进的办法 对能迅速发货表示感谢 Company Logo 10.1.2 Specimen Letter To: kevinfunak@ From: lucyl@ Subject: Claims for broken packages Dear Mr. Kevin Funakoshi, We are glad to have received the documents and took delivery of the goods on arrival of s/s “Prince” at Xingang, Tianjin. We thank you for your prompt execution of this order. We regret to inform you that everything appears to be correct and in good condition except four broken cases. Company Logo We found that those four cases are broken and about half of pens inside them are seriously damaged. We have had the cases and contents examined by the insurance surveyor, but, as you will see from the enclosed copy of the report they insist that the damage was due to insurable packing and not an unduly rough handling of the case. We, therefore, have to lodge a claim against you for the loss. You may deliver four more cases of the goods next time. We are looking forward to having your ea