How to improve the patients ability to handle medical complaints of nurses.docVIP

 PAGE \* MERGEFORMAT 11 How to improve the patient’s ability to handle medical complaints of nurses [Abstract] hospital is a complex whole operation of the system, the hospital should reflect the “people-oriented, patient-centered” concept of service to improve the medical staff of the moral standards, enhance service awareness and legal awareness. Were the law increasing awareness of the service and increasing demand, even first-class hospital services, are not one hundred percent for patient satisfaction, patient complaints is not completely avoided. complaint is that hospitals are providing services and facilities of the hospital, attitude, and results of the project, said criticism of actions taken by dissatisfied, and its performance means a telephone, letters and complaints from visitors. hospital complaints management object and purpose is to reduce complaints, how to make complaints because of the damage treatment were reduced to a minimum, and finally to those on treatment satisfied with the handling of complaints. [Keywords:] out-patient case study of nurses medical complaints Window of the hospital outpatient department as the hospital is also one of the sectors most contact with patients. The clinic nurses directly affect the ability of the hospital’s image and reputation, along with medical treatment to improve patient awareness of the law, a variety of outpatient increasing complaints. how to improve the ability to handle complaints occurred, has become an important issue out-patient nurses. Case Study 1 1.1 The common cause of complaints with the method of handling complaints 1.1.1 The medical staff is not in place to explain the misunderstanding Example 1, a patient to the nursing station and noise complaints, said doctors had prostate examination pain and bleeding. Generally used method of prostate massage, the doctor hands wearing disposable gloves, use index finger to move from the top of the anus in patients with pro