Knowledge management and why-.docVIP

 PAGE \* MERGEFORMAT 7 Knowledge management and why? The past, large-scale production in the industrialized era, as long as the people properly, the machine good job on the end of the story, and today’s businesses rely on the management can not keep a good man and machine has long-term competitiveness, we can see the machine operating speed often can not meet the production requirements, while the flow of talent is frequently abnormal. For companies to increase profitability, reduce costs, gain competitive advantage, but also need to constantly optimize processes, improve product and service quality, increase customer satisfaction and loyalty, which is needed in the enterprise knowledge and skills of each individual to contribute to value, because in the enterprise, all tangible goods, assets, intangible value creation in the relationship between the factors are actually the result of human behavior, and relies on the sustained efforts to expand. This involves the issue of knowledge management, for example, a computer company manager to guide the efforts of employees, they will create tangible things, such as computers, and intangible structures, such as a good business processes and new design, but also including service customers the way that customer relationships and new experience. However, the two of them, can form core competitiveness of enterprises and access to long-term competitive advantage is not the ultimate computer products, but how to produce high-quality computer processes and methods, computer design and how the service is good customer model. The market is planned in the past, and therefore rarely necessary product and process design, service innovation, a semi-automatic machine can be used for several decades, no one is thinking about how to enable it to run faster, a fixed-service model to spend a lifetime, still do not feel what is wrong, however, that if nothing in today’s enterprises to improve efficiency will be another opponent catch