Reengineering hospital out-patient process of building a harmonious.docVIP

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2017-05-05 发布于浙江
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Reengineering hospital out-patient process of building a harmonious.doc

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Reengineering hospital out-patient process of building a harmonious

Reengineering hospital out-patient process of building a harmonious Out-patient procedure is to refer patients to the hospital as a whole. Therefore, all aspects of the process, such as whether the time patients wait in line too long, the doctor whether there is enough time for the patient, designated price, the fees are fast, accurate, payment, obtain the medicines are convenient, fast and so directly affect the hospital’s medical order and quality of medical care and even affect a hospital’s reputation. At present the hospital out-patient procedure is inherited for many years as a natural process, out-patients have to row four times teams (registration, waiting, payment, dispensary), to pay three times costs (registration fees, medicines, auxiliary examination fee) to see if a disease time-consuming as little as 1.5 ~ 2.5 hours, as many as 1 day. It is no problem from the perspective of patients to schedule the appointment process, but rather to enable patients to adapt themselves to all aspects of outpatient procedures, which caused a lot of inconvenience for patients, but also enable the hospital to some of the work is unplanned and indirectly increased the patient grievances that laid the patient the risks of conflict. Out-patient flow through the re-introduction of information aimed at technical and operational process reengineering, a set of optimization, innovation, and better suited to national conditions, and fully embodies the spirit of humanism out-patient flow model to rationalize the process of patient treatment, reduce unnecessary patient in the outpatient process the waiting time and improve the overall out-patient services. Innovation Model A unit verified by this issue and achieved initial success. 1 Wenzhen Process Status According to the research group in 2004, 2 August in Guangzhou, Shenzhen, Huizhou, and a total of 20 out-patient department of the hospital survey: Most of the existing out-patient has been followed the natural flow patter