液晶显示屏品质管理持续改善方案优化.pdfVIP

A b str a c t A s to th e fast developed econom y in now aday s, striving to im prove custom er satisfaction an d their products and services to get m ore consum ers is the u ltim ate goal of every enterprise. F acing of fierce m arket com p etition, seriou s challenges an d diverse needs, organ ization only has to continue to im prove the effectiveness and efficiency in the im p lem entation of quality m anagem ent sy stem , continuou sly im prove the quality of produ cts and serv ices. O n ly through th is，the on e try to w in m ore consum ers an d m ore m arket can alw ay s b e invincib le. A ll in all, th e effectiveness and efficiency of continuou s im provem ent of product quality m anagem ent processes is an im portan t guarantee for th e survival an d dev elopm ent. C ontinuou s im provem ent of product quality m anagem ent process is div ided into : design and produ ction of product quality continuou s im prov em ent m anagem en t, cu stom er com p laints of product quality m an agem ent process continuou s im provem ent. T h is article is studying about the latter. U sing cu stom er satisfaction qu estionn aire clarify custom ers are m ost concerned about the tim eliness and thoroughn ess of handling cu stom er com p laints, an d the analy sis process is broken dow n into fiv e stages. T hrough optim ization of every stage to im prove the efficiency of th e hand lin g of cu stom er com p laints, to im prove cu stom er satisfaction and increase m arket share. T he article is div ided into five parts. In the first part, the auth or introduces th e h istory of the developm ent of the L C D screen ，L C D w orking princip le，and th e process techn ology of L C D . In th e second part, the author introduces th e theory an d principles of continuous quality im provem ent sim p ly including its result, com ponent