出院患者床旁财务结算的实践.pdfVIP

MANAGERIAL PRACTICE G注:f..t~叫: -E娼砸到如…· 出院患者床旁财务结算的实践 . 金玉爱① 施冰芳① 马纯雪① 王美兰① 黄晓丽① E关键词】 护士站床旁结算就医体验 E摘 要I 目的:探讨出院患者床旁财务结算的实施效果。方法:通过护士站财务床旁结算系统实施出院患者床旁结算。收集 实施出院床旁结算前(住院收费处出院结算)和实施出院床旁结算半年后某l 个月出院结算完毕的患者(或家属) 1 80例和176 例，对两组患者的出院过程服务满意度和出院结算时间进行比较。结果:实施出院床旁结算前后患者对出院服务满意度分别为 85.56%和98.9% ，出院结算花费时间分别为(17.54 士3.45) min和 (3.24 土0.91) min ，实施前后比较差异具有统计学意义(P 0.05)。结论:出院床旁结算以信息化改善患者就医体验，优化了出院服务流程，缩短了出院结算时间，提高了患者满意度， 操作简便，值得推广使用。 Practice of discharged patient beside bed settle / JIN YUai , SH I Bingfang , MA Chunxue , WANG Meilan , HUANG Xiaoli// Chinese Hospitals. -2016,20(1):49-51 ( Key words ] nurse station , beside bed sett1e , experience on visiting a doctor ( Abstract ] Objectives: To discuss the effectiveness of discharged patient beside bed settle. Methods: Beside bed financial settle system was illlplelllented by n旧se station. 180 cases and 176 cases of discharged patient were selected before and after implementing beside bed sett1ing Tillle for discharge settling and satisfaction \vere compared. Resultsτbe satisfaction rate before and after inlplelllenting beside bed sett1e 附re 85 .56% and 98 .9% respectively. TÎUle for settling were 17.54:t3.45 min and 3.24:tO.91 , both have si伊ificant different(pû .05) . Conclusions Beside bed settle has been illlproved pa旧时s experience, optinúzed discharged process , saved tillle and prollloted patient雹s satisfaction. And it also has the advantages of easy i.1llplementation and can be promoted AUthor s address : Affiliated 1st Ho年1时，Wenzhou Medical Unive.rs坷， No .2, Fuxue Lane , We皿hou， 325000 , Zhej iang Province , PRC 算组， 2014年10月(实施床旁出院结 本着以患者为中心，以信息化为手 1 资料与方法