建立公民服务导向式数字学习平台.pdfVIP

Modern Management 现代管理, 2012, 2, 143-149 doi:10.4236/mm.2012.24025 Published Online October 2012 (/journal/mm.html) Towards a Public Service Oriented e-Learning Platform ——e-Government Transformation Rich C. Lee1,2 1Department of Information Management, National Sun Yat-sen University, Kaohsiung 2 System Technology Group, IBM, Taipei Email: Rich.Lee.TW@ Received: Jul. 25th th th , 2012; revised: Aug. 20 , 2012; accepted: Aug. 28 , 2012 Abstract: Most Taiwan government owned e-Learning platforms for public servants are silo skillset building oriented. There are several major drawbacks of this are: 1) indirect help for daily job performing; 2) one-way, top-down training objective and material settings; and 3) less communication with the citizens about the concerned public services required skillsets and the knowledge. This paper argues that the e-learning platform should be two-way, service perspectives for public servants, so that the learning objectives are embedded in their daily services to the public, enhance and update the learning material by accumulating the service required knowledge from the experiences, and feedback these knowledge into the e-learning platform. Such an e-learning platform will trigger the government transformation from functional settings to service oriented organization. Consequently, it will enhance the public service efficiency and improve the competitiveness of the government. Keywords: e-Learning; e-Government; Enterprise Architecture; Public Service 建立公民服务导向式数字学习平台