门诊辅助知识决策系统的研究与实现.pdfVIP

DIGITALlZED HOSPITAL MANAGEMENT 门诊辅助知识决策系统的研究与实现 Research and Implementation of Outpa挝ent Knowledge Decision Making AuxiliaηT System 王颖，徐宝元，张玲，谢育涛， [摘要l 目的 优化医院门诊流程，缓解门诊及医技科室高峰期徘长队情况，提高门诊患者满意 李军，陈艳超 度， 改善患者就诊体验。 方法在原有门诊就诊卡储值等流程的基础上，实现以院内自助挂号、预 郎单ß市中心医院信息科，河北郎部 约挂号、分诊、微信公众平台为手段创患者辅助知识决策系统。 系统针对门诊患者院前、在院两 056001 个主要阶段，分别设计与实现医院信息综合盔询、辅助预约挂号、院内自助挂号、位置导航、最 优就诊路线等功能。 结果该系统的应用，患者满意度明显得到提升，科学合理的分流了门诊就诊 高峰期患者，缓解了门诊、医技科室排长队的现象。 结论门诊辅助知识决策系统是利用信息化 手段对优化门诊流程的进-步探索， 是医院服务由被动变为主动的思路转变。 [关键词]门诊辅助知识决策系统; 医院信息系统; 微信公众平台; 预约挂号 Abstract: Objective To optimize the ho spita1 outpatient pro白白， s。描阳 relief outpatient and medical laboratory queuing at the peak period and improve the patients 回tisfact:ion and experien臼 Methods On the basis ofthe implen1entation on original processes such as stored value card, outpat:i田1t knowledge decision making auxiliary system was achieved with the help of the h ospital self-service, booking triage, and WeChat public platform. Aimed on two major phas出 inc1uding outpatient pre-hospital and in-hospital, the systen1 designed and implemented the hospital infom回归。n query, auxiliary registration booking , hospital 臼lf-se凹ice， positioning and navigat:ion, providing best visit route 副1d oth町血皿ctions Resu lts The application of th e system improved patients satisfaction 剖gnifícant1y， shunted clinic patients at the peak scientifically an d alleviated the queuing problem o