2009年公共管理学基础（Foundations of public administration in 2009）.docVIP

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2009年公共管理学基础（Foundations of public administration in 2009）.doc

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2009年公共管理学基础（Foundations of public administration in 2009）

2009年公共管理学基础（Foundations of public administration in 2009） Explain the name Total quality management Refers to an organization to quality as the center, to full participation as the foundation, aims to customer satisfaction and the organization of all members and social benefit and achieve long-term success in management approach. In total quality management, the implementation of the concept of quality and all management objectives. Brainstorming In the process of group decision-making, because group members psychological interaction effect, easy to bend to the authority or the majority, forming the so-called group thinking. Group thinking weakened the group critical spirit and creativity, has damaged the quality of decision. In order to ensure the group decision of creativity, improve the quality of decision-making, management and development of a series of improved group decision making method, brainstorming is a typical. Brainstorming can be divided into direct brainstorming (usually referred to as brainstorming) and questioning brainstorming (also known as anti brainstorming). The former is the expert group decision as far as possible to stimulate creative ideas, methods to produce as much as possible, the latter is the assumption and plan of the former proposed one question, analyze the practical feasibility of the method. feedback control Management of previous work execution results, and it will control standard of comparison, where the deviations are found and to find out the reasons, formulate corrective measures to prevent the deviation or continue to exist, is the feedback control. Legal rights Managers are appointed, they have legal power to reward and punishment, its influence from the formal powers vested in their own position. A leader can be appointed, can also be produced from a group of leaders, also can not use formal power to influence the activities of others performance management The performance management refers to all levels of management a