how clever use of small sellers to avoid the bad customer service-(如何巧妙使用小的卖家来避免坏客户服务-).docVIP
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how clever use of small sellers to avoid the bad customer service-(如何巧妙使用小的卖家来避免坏客户服务-)
How clever use of small sellers to avoid the bad customer service?
Research papers Download News: Recently in the forum always see a lot of people complaining about the difference in assessment questions arise after poor ratings, Taobao evaluation system is always biased in favor of the buyer, which led to his clearly reasoned.
A few reasons Dian small sellers appear the Poor
First is that the difference in assessment occurs for several reasons: 1 Dian baby quality issues, including color Dian Dian material is intact and so on, 2 Dian Dian if the size of baby clothing, namely code number, this can have two reasons, buyers can be captured when the election is inappropriate, it can be the size of the baby and the seller does not correspond to the actual description, 3 Dian logistics problems, the attitude of the sender time speed Dian Dian packaging is intact, 4 Dian Service the occurrence of unnecessary dispute with the buyer, the buyer’s attitude affects judgment, a bad impression to the buyer, leading buyers to give negative feedback.
Come to talk about my own shop, only four-star, traffic is only part of the general situation, but for every customer into the store, this one in customer service has always been careful and meticulous. Often talked after and buyers to buy home would sigh, not much detail polite seller! I have been thinking, in the end is not good enough sellers do, or what the reason, the buyer would say. Probably every seller feel my heart, I have been done, and the difference in assessment is not my own reasons, vocational Poor teacher, Taobao system is imperfect.
Right or wrong is not important, important is how we avoid the negative feedback, the stores do business, sales to go up, I believe this is the wish of every seller.
Here, I talk about how to avoid negative feedback on several views.
Two Dian baby description should be in place
Inexpensive every buyer sought, but a sub-price goods, these two concepts are not contr
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