酒店《残疾人设施》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: Physically Challenged Facilities 任务: 残疾人设施 Code序号: RM-RES-P070 Objectives: At the end of this session Reservation Sales associates will be able to know how to handle reservations and inquiries that require Physically Challenged Facilities. 目的: 在课程结束的时候预订部销售文员将懂得如何处理有关残障 设施，要求的预订。 Standard ： Reservation Sales associates will handle reservations and inquiries for the physically challenged with good product knowledge in regards to such issues. Every assistance and courtesy will be given to reservation requests that require physical