酒店《工作区域维护》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: Working Area Maintaining 任务: 工作区域维护 Code序号: RM-RES-A030 Objectives： At the end of this session reservation sales agent will be knowing the procedure of working area maintaining. 目的: 在课程结束的时候预订部销售文员应懂得工作区域维护的程序。 Standard ： Reservation Sales Agents are personally responsible to keep the working area tidy and clean to maintain a quiet and healthy working environment and to enhance customer satisfaction. Ensure adequate supply of stationary is available in the Reservations Office at all times. 标准: 预 订 部 销 售 文 员 应对自 己工作区域的干净和整齐负责， 以