Front Office 词汇缩写解释.docVIP

Front Office Terminology Abbreviations ABF: American Breakfast （bfst） CBF: Continental Breakfast AC: All Charge ARR: Average Room Rate BAR: Best Available Rate ATTD: Attached BB: Bed and Breakfast RB: Room and Breakfast BC: Business Centre SC: Service Centre CO: Company C/I: Check In C/O: Check Out Comp: Complimentary CRO: Central Reservation Office CRS: Central Reservation Service DND: Do Not Disturb DNM: Do Not Move DNC: Do Not Change LUN: Lunch DNR: Dinner EA: Expected Arrival/ Early Arrival ETA: Estimate/Expect Time Of Arrival ETD: Estimate/Expect Time Of Departure INCL: Include EXCL: Exclude FIT: Free Independent/ Individual Traveller F/up: Follow Up GTD: Guaranteed P/B: Pay By P/F: Pay For HSKP: Housekeeping LCO: Late Check Out LDY: Laundry LTR: Letter MNB: Mini Bar OOO: Out Of Order OOS: Out Of Service PM: Pay Master POA: Pay Own Account PPAY: Prepay TA: Travel Agent RCVD: Received REVPAR: Revenue Per Available Room RM: Room RQ: Request SDB: Safe Deposit Box S/W: Share With TEL: Telephone VCHR: Voucher ASAP: As Soon As Possible Advance Deposit:提前支付 Availability:可用房间/可卖房 Back To Back:背靠背,同一个房间预抵预离 Blocked:锁房/预留房 Bucket Check:检查客人档案袋 Cancellation Number:取消号 City Ledger: 挂账/转账 Cot:婴儿床 CN: Connecting/Connected Rooms Discrepancy: 房态差异 Forecast:预报(客情) Grand Master Key:总万能钥匙 Hardware:硬件 Software:软件 Market Code:市场代码 MOF: Mode/Method Of Payment No Show:有预定的客人未按日期到店 Package:套餐 PR: Pre-registration 提前登记/提前注册 Rack Rate:全家 Reinstate:激活/恢复 6PM Release:下午6点取消无担保预订 SOP: Standard Operating Procedure Split:分(帐)/同一位客人连续两个预订 Stay Over:过夜 Travellers Cheque:旅行签证 VIP: Very Important Person Waiting Room:客人已经到店在等待房间 Waiting List:客人在等待预订确认(载客满情况下出现) PCR: Priority Club Rewards Walk In:散客 HWC: Handle With Care CC: Credit Card/Courtesy Call FYI: For Your Information Group Business:团队效益 GTD No Show:有担保的预定可人未按日期到店 Ready Room:可供直接销售的房间 Inspected Room:客房主管检查过可供直接销售的房间 Paid Out:退钱/出款 SM: Smoking NS: Non-Smoking Rebate:减免账目 RC: Registration Card MOD: Manager On Duty/Mgr On Duty P P: Po