护士长在创“优质护理服务示范病房”中的管理实践.docVIP

精品论文 参考文献 护士长在创“优质护理服务示范病房”中的管理实践 胡碧花 赖丽萍 黄碧珍 危香莲 王艳姣（广东省韶关市粤北人民医院老干病房 广东韶关 512026） 【中图分类号】R471【文献标识码】A【文章编号】1672-5085（2011）44-0105-02 【摘要】目的 在创建“优质护理服务示范工程”活动中护士长改革创新护理管理思维、调动护理人员主观能动性 ，取得较好的成效。方法 护士长结合创优示范工程的要求，在护理人员配置、绩效考核、排班模式、护理模式等方面进行改革。结果 在创优质护理服务中增加护理人员确保了医疗安全，为进一步夯实基础护理提供保障，细化绩效考核大大调动了护理人员的积极性，实行APN排班模式减少了交接环节，增加了中午、晚上时段的人力，使护理工作无间隙，进一步确保病人安全。深化责任护士包干负责制护理模式，通过责任护士包干责任制的细化落实，密切了护患关系，丰富了护理服务内涵，将责任护理工作延伸到患者入院、住院、出院的各个环节，在科室创建特色服务，让患者住院期间感受到家的温暖。结论 在创优过程中护士长在以上几方面进行改革，结合科室实际情况制定了科室创优的实施方案，用心组织创优工作的实施，取得了社会、医院、患者三方的满意。 【关键词】优质护理服务示范工程 护士长 管理实践 【Abstract】Objective The head nurse got better effect in the program of “The project of the demonstration of high quality nurse service” by reforming thoughts of supervision, mobilizing nursesrsquo;enthusiasm. Methods The head nurse made many reforms by collocating paramedics,assessing performance,changing the mode of class and nursing. Results We insured the medical security by increasing the quantity of nurse in the program of high quality nurse service, and provided insurance to strengthen the basic nursing further. We mobilized nurses，enthusiasm by optimizing performance assessment. We decreased the shift and increased the manpower in midday and night by putting the APN mode of scheduling into practice. There was no vacancy in our work, so we insured patients，security further. We strengthened the nursing mode called the obligated nurse all responsibilities. It made the relationship between nurses and patients intimately, and it enriched the connotation of nurse servings, the obligated nurse extended her work in all aspects including admission,in the hospital and discharged. We established characteristic service in our ward，and it made patients have got home-like warm in our ward. Conclusion The head nurse made many reforms in the above-mentioned aspects in the creation of “The project of the demonstration of high quality nurse service”, and made the scheme considering of the fact of our ward，then implemente