管理学基础精品教学（清华大学）管原复习提纲.docVIP

工六整理 1.???????? Management: The process of planning, organizing, leading and controlling of humans and recourses to achieve organization goals efficiently and effectively. 2.???????? Managers: The people responsible for supervising the use of the recourses of the organization to meet its goals. 3.???????? Effectiveness: A measure of the appropriateness of the goals an organization pursuing and the degree to which they are achieved.Efficiency: A measure of how well the recourses of an organization are used to achieve its goals. 4.???????? Managerial roles. a)???????? Interpersonal. ??????????????????????? i.????????????? Figurehead. ????????????????????? ii.????????????? Leader. ??????????????????? iii.????????????? Liaison. b)??????? Informational. ??????????????????????? i.????????????? Monitor. ????????????????????? ii.????????????? Disseminator. ??????????????????? iii.????????????? Spokesperson. c)???????? Decisional. ??????????????????????? i.????????????? Entrepreneur. ????????????????????? ii.????????????? Disturbance handler. ??????????????????? iii.????????????? Recourse allocator. ???????????????????? iv.????????????? Negotiator 5.???????? Managerial skills. a)???????? Conceptual skills. b)??????? Human skills. c)???????? Technical skills. 6.???????? Four functions of management. a)???????? Planning: Identifying and selecting the appropriate goals and courses of actions of an organization. b)??????? Organizing: Structuring working relationship that allows organization members to work together to achieve organization goals. c)???????? Leading: Articulating a clear vision to follow, and energizing and enabling organizational members so they understand their roles in achieving organization goals. d)??????? Controlling: Evaluating how well the organization is achieving its goals and taking actions to maintain or improve performance. 7.???????? Organization: People working together and coordinating their actions to achieve specific goals. 8.???????? Goal: A de