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Artificial intelligence and machine learning in financial servicesMarket developments and financial stability implications1 November 2017Contents PageExecutive Summary 1 Introduction 3Background and definitions 3Drivers 7Selected use cases 10Customer-focused uses: credit scoring, insurance and client-facing chatbots 11Credit scoring applications 12Use for pricing, marketing and managing insurance policies 13Client-facing chatbots 14Operations-focused uses 15Capital optimisation use case 15Model risk management (back-testing and model validation) and stress testing 16Market impact analysis (modelling of trading out of big positions) 17Trading and portfolio management 18AI and machine learning in trading execution 18Scope for the use of AI and machine learning in portfolio management 18AI and machine learning in regulatory compliance and supervision 19RegTech: applications by financial institutions for regulatory compliance 20Uses for macroprudential surveillance and data quality assurance 21SupTech: uses and potential uses by central banks and prudential authorities 21Uses by market regulators for surveillance and fraud detection 23Micro-financial analysis 24Possible effects of AI and machine learning on financial markets 24Possible effects of AI and machine learning on financial institutions 25Possible effects of AI and machine learning on consumers and investors 27Current regulatory considerations regarding the use of AI and machine learning 28Macro-financial analysis 29Market concentration and systemic importance of institutions 29Potential Market Vulnerabilities 30Networks and interconnectedness 31Other implications of AI and machine learning applications 31Conclusions and implications for financial stability 32Glossary 35 Annex A: Legal issues around AI and machine learning 37 Annex B: AI ethics 39 Annex C: Drafting team members 40Executive SummaryArtificial intelligence (AI) and machine learning are being rapidly adopted for a range of applications
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