惠普公司商务模板之新世界新时期的知识管理knowledge-management-in-the-real-world.ppt

20 Oct 2007 October 2003 Copyright ? 2006 HP corporate presentation. All rights reserved. Knowledge Management in the Real World Lecture given at Lawrence Technological University Stan GarfieldOctober 20, 2007 What is Knowledge Management? Knowledge Management is the art of transforming information and intellectual assets into enduring value for an organization’s clients and its people. The purpose of knowledge management is to: Foster the reuse of intellectual capital Enable better decision making Create the conditions for innovation KM provides people, processes, and technology to help knowledge flow to the right people at the right time so they can act more efficiently and effectively Invent when needed… Why manage knowledge?2. Avoid repeating past mistakes How to Do Knowledge Management Share what you have learned, created, and proved Innovate to be more creative, inventive, and imaginative Reuse what others have already learned, created, and proved Collaborate with others to take advantage of what they know Learn by doing, from others, and from existing information Share Ask questions and request help – others will benefit from the answers Answer questions and provide help – being the white knight is gratifying Offer tips, insights, and useful links – pay it forward, build your reputation Share: HP users help each other out Innovate: HP Social Network Reuse: HP Proposal Web andPresentation Builder Collaborate: KM Team Learn Knowledge Management Mission The mission of the HP Services Knowledge Management program is to institutionalize knowledge creation, sharing, and reuse to: Increase our win rate Drive down sales and delivery costs Increase engagement quality Goals of Knowledge Management Increase orders, revenue, and profits by: Reusing materials and expertise Avoiding redundant effort Avoiding making the same mistakes twice Taking advantage of existing expertise and experience Making it easy to find information and resources Communicating imp