[管理学]涉外礼仪.ppt

涉外礼仪 主讲：张涛 第一章　导论 1.1 礼仪的概念、含义 1.1.1礼貌、礼节、礼仪三者之间的关系 1.1.2 礼仪不同角度诠释 1.1.1礼貌、礼节、礼仪三者之间的关系 礼貌：一般是指在人际交往中，通过言语、动作向交往对象表示谦虚和恭敬。 着重表现人的品质与素养。 礼节：通常指人们在交际场合，相互表示尊重、友好的惯用形式。 没有礼节，就无所谓礼貌；有了礼貌就必然需要具体的礼节 1.1.1礼貌、礼节、礼仪三者之间的关系 礼仪：是对礼节、仪式的统称。它是指，在人际交往中，自始自终地以一定的、约定俗成的程序、方式来表现的律己、敬人的完整行为。 礼貌是礼仪的基础，礼节则是礼仪的基本组成部分。 第二章　涉外通则 2.1 女士优先 2.2 尊重隐私 2.3 以右为尊 2.4 热情有度 2.5 入乡随俗 2.6 谦虚适当 2.7 不宜为先 2.8 信守约定 2.1 女士优先 A.Case B.什么是“女士优先” C.怎样做到“女士优先” A. 什么是“女士优先” “女士优先”：指的是在一切社交场合，每一名成年男子，都有义务主动自觉地以自己的实际行动，去尊重妇女，照顾妇女，体谅妇女，关心妇女，保护妇女，并且还要想方设法、尽心竭力为妇女排忧解难。倘若因为男子的不慎，而使妇女陷入尴尬、困难的处境，便意味着男士的失职。 C.怎样做到“女士优先” 思考： 1.参加社交聚会时，如何体现“女士优先”？ 2.“把墙让给女士”和将“选择行进方向的权利”让给女士的内涵意义是什么？ 3.乘坐车辆或飞机时，如何做到“女士优先”？ 4.出席宴会、舞会、音乐会时，怎样做到“女士优先”？ 5.“女士优先”适合于哪种场合？哪些地区或国家依然奉行“男尊女卑”？ 2.2 尊重隐私 A. Case Study: The Privacy of the Person B.什么是个人隐私 C.“个人隐私八不问” A. Case Study: The Privacy of the Person Qing Zou and Nancy became friends after they met in a xourse they both took. Nancy had had gray hair much earlier than people of the same age, and had been dyeing her hair for several years. While they were having a break one day in between two classes, Qing Zou noticed that Nancy had sone visible gray hair on her.She told her so, but Nancy changed the topic right away. When everyone else left, Nancy said to Qing Zou,“Please don’t mention my gray hair while there were men around.” Chinese perspective When Qing Zou drew Nancy’s attention to her gray hair, she was not aware that Western women would be uncomfortable about it while there were men around. In China, a fair number of people have the same hereditary trait. Some people do dye their hair while others simply let it be. Most people do not seem to worry about it. Consequently, it had not occurred to Qing Zou that it might bother Nancy to talk about it in front of men. In this particular case, Qing Zou’s comment might be as innocent as telling Nancy that it is time to dye her hair again. North American pe