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信息分析与决策-食堂满意度调查精品
1．引言·····························································4
2．调查背景与意义···················································4
2.1二三食堂现状概述·············································4
2.2实施本次调查分析的意义·······································4
3. 调查方案的设计···················································4
3.1 调查对象·····················································5
3.2 调查目的与目标···············································5
3.3 调查内容·····················································5
3.4 调查方法·····················································5
3.4.1 问卷调查法设计··········································5
4. 调查问卷的设计与处理说明·········································6
4.1 调查问卷设计的依据···········································6
4.2 调查问卷的框架···············································6
4.3 调查问卷相关说明·············································7
5. 调查结果·························································8
6. 二三食堂的满意度调查结果的模型构建和分析························11
6.1 二三食堂满意度测评理论模型··································11
6.2 二三食堂满意度调查指标的构建································12
6.3 权重确定···················································13
6.4 用户满意度测评·············································14
6.5 调查问卷结果分析············································14
6.6满意度测试结果··············································17
6.7满意度测试结果分析··········································19
6.8 列联分析···················································19
6.8.1 年级与对去二三食堂的次数······························19
6.8.2 次数对去二三食堂的原因 ································20
6.8.3 价格对去二三食堂的次数度·······························21
7. 调查结论总结 21
8. 调查后感 22
9. 小组成员与分工 22
参考文献 23
附录——调查问卷 24
1．引言
如果说大学是大学生提升自己，学习各种科学知识和技能的小型社会，那么饭堂便是保证学生健康、精力充沛的基础。而在当今的大学里，食堂对学生群体的重要性不言而喻。同时，由于学校的二三学生食堂进过一段时间的休整后，重新开业运营，因此为了向我们学校的师生们提更好的就餐环境，更好的服务，克服各种不和谐、不满意的因素，我们有必要对二三食堂开展一次问卷调查，其中包括调查饭菜的价格，饭菜的满意度，服务的满意度等方面，并进行充分思考和分析，进而提出了一定的建议。
2.调查背景与意义
此部分介绍了二三食堂的现状和进行此次调查的意义。
2.1二三食堂现状:
大学生群体和食堂之间存在着很多的不和谐的因素，这种现状如果任其发展的话，势必会阻碍学校的正常运行，为了解我校学生食堂服务整体情况，进一步提高食堂的工
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