[管理学]201011质量体系培训课件.pptVIP

2010年11月30日 * 产品质量是设计出来的，产品质量是制造出来的，缺陷也是在过程中产生的，检验不能产生质量，也没有附加价值！ 错误是可以控制的！ “零缺陷”是可以实现的！ 实现“零缺陷”，你我都有责任！ “零缺陷”理念的总结 2010年11月30日 * 祝各位能在大乘钢材公司开创一片广阔的天地！ * * * * * * Purpose: Describe the ten most common errors Main Points: Slide is self-explanatory Teaching Tips: For some of the common errors, you can ask: What examples of this have you seen in your area? What have been the consequences? Transition: Errors are commonly human errors Next: Common Defects * 54 * * Purpose: Describe the causes of human errors Main Points: Errors in identification—Sometimes we incorrectly assess a situation because we view it too quickly or are too far away to see it clearly. For example, part number 1000001 was mistaken for part number 1000010. Errors due to work force turn over—Sometimes we make mistakes because of our lack of experience. For example, a new worker does not yet know the operation or is just barely familiar with it. Errors due to short cuts—Sometimes we make mistakes because we think we can skip over steps in the process. We might do this if production is falling behind, or because we think we have a better way. Errors due to lack of, or inadequate standards—Some errors occur when there are no, or inadequate, instructions or work standards. For example, a measurement may be left to an individual worker’s discretion. Intentional errors—Unfortunately, some people make mistakes deliberately, in an attempt to sabotage or commit a crime. These are least common, and should be dealt with as special cases. Transition: Let’s look at common defects human and other errors cause. Next: Human Error * * Purpose: Show the critical link between the sources for errors and our responsibility Main Points: We can’t expect perfection from production operators when products or processes are inadequate or not robust. We must guard against all obstacles in the quest for zero defects. Teaching Tips: Ask: Transition: How we deal with human errors when they happen is crit