酒店销售带客参观接待流程教案.pptVIP

Step Nine: 第九点: Gets a reaction to each area visited; surfaces and handles any Resistance 让顾客对每处参观点发表意见， 发现并处理（双方）异议问题 * Client’s comments and Questions are a huge amount fortune for our hotel. 顾客的提问及意见对酒店而言是巨大的财富。 Listen to the client carefully. 认真地倾听顾客。 Focus on the client’s questions. 关注顾客的问题。 Handle any resistance . 解决异议问题。 Takes some notes. 作好笔记。 * Step Ten: 第十点: Gains commitment to a specific next step 向顾客争取进一步合作 * Thanks the client and create a positive impression . 感谢顾客留下良好的印象。 Maintain positive appearance. 保持良