管理技巧 management skills chap06 Motivation.pptVIP

Chapter 6: Motivation You want me to do what? Motivating Employees: Objectives Diagnose work-performance problems Develop employee abilities Foster a motivating and rewarding work environment To Motivate... Manager must balance emphasis on productivity with emphasis on employee satisfaction Relationship Between Satisfaction and Performance To Diagnose Poor Performance, Ask... How difficult are assigned tasks? How capable is the individual of doing the tasks? How hard is individual trying to do the tasks? How much improvement is individual making? Performance Diagnostic Model Leader Involvement and Subordinate Performance To Motivate... Set clear, effective goals developed participatively specific targets, criteria, timeline linked with organizational goals appropriate, consistent, equitable challenging but attainable Make work intrinsically motivating Designing Highly Motivating Jobs To Motivate... Communicate often Information is primary resource Provide feedback on goals Be sensitive to individual needs communication preferences valued outcomes Shape behavior using rewards and reprimands as appropriate Behavior-Shaping Strategies Disciplining approach Rewarding approach Reprimand Redirect Reward - 0 + Unacceptable Acceptable Exceptional behavior behavior behavior Effective Rewards... are timely are based on what an individual values appreciation, desired work as well as monetary are clearly linked to the behavior being rewarded continuous vs. intermittent rewards are presented according to personal preferences Effective Discipline... is timely and direct is prepared and never public does not reward poor performance by ignoring it clarifies impact of actions on others specifically shows person how to improve, and sets timeline for doing so doesn’t make empty threats is followed up Effective Feedbac