酒店情景英语chapter 3 Receiving Guests at the Front Office.pptVIP

Dialogue 1 Staff: Good afternoon. Guest: Good afternoon. I’d like to. Staff: Do you have a ? Guest: Yes, I have booked a room 10 days ago.Tom Carter. Exercise 1: Listen to the short dialogues. Fill in the blanks. Then practice with your partner. Dialogue 2 Staff: Have you a reservation?. Guest: not. Staff: Then, whatwould you like? Guest: a double room. Dialogue 3 Staff: Please fill out this ? Guest: There you go . Is it Staff: May I have your passport? Guest: Of course .Here you are. Dialogue 4 Staff: We can offer you a If you stay in our hotel more than 7 days . Guest:discount can I get then? Staff: 10% discount . Guest: I will. Dialogue 5 Guest : Shall I here? Staff : Yes. Please tell me your Guest : Myis 715.Here is the key. Staff : Dialogue 6 Staff: Good morning , Mr. White. It is you again. Guest: too. Staff:. you have a nice trip? Guest: Yes Exercise 2: Listen and answer the following questions. Topic of dialogue: Date of group arrival: The tour leader wants: Payment of the couple settled? Exercise 3:Listen and fill in the blanks. Staff: Good afternoon. to our hotel. Guest. We’d like to check in . Staff: Would you please fill out this of your group ? And are you there any to your schedule? Guest: Yes I am just going to talk about this with you. You know there are people in our group ,so we have booked rooms and we are going to stay here for .We are leaving .But a couple has something else unexpected to do here .theyleaving with us .I wonder if they can reserve the Staff: No problem. Since it is not the peak season ,we will have some vacant . Guest: Good. And all the will fall on themselves. Staff: As you know ,the for individuals is not the same for tour groups, so there maybe some in it. Guest: Yes, I understand. Then,