《国际商务沟通》课件PPT 05 Organizing Messages to Other Culture.ppt

Organizing Messages to Other Cultures Review of the Communication Model Organizing Routine Messages Organizing Persuasive Messages and Argumentation Organizing Unwelcome Messages Organizing Problem-Solving Messages The Role and Force of Words Channels of Business Messages Communication Style Review of the Communication Model Meaning and the Communication Model Review of the Communication Model Why: The Purpose and Factors of Communication Instructing Directing Informing Reporting Eliciting information, opinions, authorization Generating enthusiasm Resolving conflicts Review of the Communication Model Who in Business Communication In organizations that value hierarchy, the status of the communicator is important But in organizations that are horizontal, the role (the job function) of a person may be more important than status (the job title) Review of the Communication Model Where: Channels of Communication Channel involves the issue of what should be put in writing and what should be communicated orally. Will messages be communicated by fax? Telephone? E-mail? Face-to-face exchange? Review of the Communication Model When: Time and Timing of Communication When to communicate is more complex than simply keeping time zones in mind, although that can be complex enough in a worldwide organization. When to communicate also involves being “on time” Organizing Routine Messages Direct Plan The direct plan gets down to business straight away and is the very best way to organize routine business messages for most American, Canadian, Australian, British, New Zealand, and Northern European readers Indirect Plan The indirect plan does not put the main message in the first sentence. Indirectness is often accompanied by deliberate ambiguity. Indirectness may also mean digression(偏题) Organizing Persuasive Messages and Argumentation Argumentation and Logic（论证与逻辑） in low-context cultures objective facts reside outside the communicator or the organization. They have an ind