商务口语_Appointmnt.pptVIP

Business English Learning Preliminary By Sun Chao Top 10 Telephone English Top 10 Telephone English 1. “Who’s calling, please? ” Top 10 Telephone English 2. “Good to hear from you again. ” Top 10 Telephone English 3.“Could you be more specific?” Top 10 Telephone English 4. “I’m afraid… there’s a problem. ” Top 10 Telephone English 5. “Shall we say…? ” Top 10 Telephone English 6.“If I understand correctly, you mean…” Top 10 Telephone English 7.“Can I just check the details (again)?” Top 10 Telephone English 8.“Noisy, terrible” Top 10 Telephone English 9.“Thank you for calling.” Top 10 Telephone English 10.“Hold the line, please. I’ll get an English speaker.” Answer the phone: a) informally… b) formally… “Hello, Sam here.” “Hello, Sam speaking.” “Hello, Marketing department.” You are calling a business colleague for an after-work date to go with to the movies. What would be a polite way of asking? “I was wondering if you were going to be busy tomorrow night? Are you in the mood for a movie? ” “Are you doing anything tomorrow night? ” You do not understand a particular word or expression. Ask for it to be explained to you. “Mind if I take a rain check on that drink? I’ve got to work late tonight.” “Pardon? ” “Could you explain …? ” “Sorry? If I understand correctly, you mean …?” “I’m afraid I can’t make Wednesday. Early morning on Thursday would suit me best.” You are returning a call to Sam. You need to apologize for not calling him until now. “This is Sam speaking.” “Please excuse me for not getting back to you earlier. I was in a meeting …?” You would like to put an end to a long conversation with a business colleague. “Well … excuse me, I’ve got to go. ” “Listen, let’s talk later. I’ve got to finish something on my desk. ” Tips for The Business Lunch Do mix business and pleasure. Do identify the objective of Business Lunch. Do get more opportunities for one-to-one conversations. Do seek timing for getting down to the business. Breaking The Ice… Breaking The Ice…