毕博管理咨询工具4.doc

员工咨询会议主持人手册TEAM ADVISORY SESSION FACILITATOR GUIDE 目 录 TABLE OF CONTENTS 1.0 概 述 OVERVIEW 8 2.0 会议目的 PURPOSE OF SESSION 9 3.0 导言 INTRODUCTIONs 10 4.0 客户服务 customer SERVICE 11 5.0 着装礼节，形象和制服 DRESS CODE, IMAGE AND UNIFORMS 13 6.0 竞 争 COMPETITION 15 7.0 企业远景与文化 vision and culture 17 8.0 市场营销和沟通 MARKETING AND COMMUNICATION 18 9.0 组织结构 business structure 22 10.0 管理层沟通 Management Communication 23 11.0 绩效管理 Performance Management 24 12.0 全面概括 Overall 25 13.0 概述和总结 Overview and Wrap-up 26 14.0 竞争性定位工作表 Competitive Positioning worksheet 27 导 言INTRODUCTION 员工咨询会议主持人手册为主持人提供了所有的相关信息，使其能够成功地主持员工咨询会议。 This Team Advisory Session Facilitator Guide is designed to provide a facilitator with all the information they require in order to successfully run Team Advisory Sessions. 员工咨询会议与“焦点团体”非常相似。他们共同的目标都是收集员工关于企业表现方面具有深度的反馈意见。此外，员工咨询会议也是一种非常有效的管理工具，它能够给员工一种被重视、被咨询与被关心的感受。员工咨询会议的召开，意味着企业已经迈出了员工授权的第一步。Team Advisory Sessions are similar to what are commonly known as “Focus Groups.” Their primary purpose is to gather in-depth feedback from team members regarding the performance of the business. Team Advisory Sessions are also a fantastic management tool that will leave team members feeling special, listened to and cared about. By running a Team Advisory Session the business has already taken its first steps in empowering its team members. 召开一个员工咨询会议的好处是什么？What Are The Benefits of Holding A Team Advisory Session? 举行员工咨询会议的好处有很多：There are many benefits to holding a Team Advisory Session: 使员工从企业运作的角度理解核心业务，并针对现有制度和流程向管理层提供有价值的反馈意见； Team members understand the core business from an operational perspective and can offer management valuable feedback on current systems and processes; 通过聆听和对员工的意见进行回应来增加员工价值；Adding value to your team members by listening and actioning their opinions; 使员工了解管理层的意图，并作出相应的改善；Understand how management is perceived by team members and how they can improve; and 深入了解员工授权与员工激励――让管理层真正理解对员工来说什么才是重要的。Insight